Refund and Cancellation Policy

If an order is fully cancelled before its combined shipment is locked, RipRush refunds that order's own shipping fee. We do not retroactively change the first-order or incremental fees paid by surviving orders. After carrier handoff, shipping fees are non-refundable except when RipRush cannot complete fulfillment or law requires otherwise.

RipRush products contain pre-opened physical cards that are randomly allocated after payment. A purchase becomes final when confirmed payment triggers allocation, even if you have not completed the visual reveal. Statutory consumer rights and the exceptions below still apply.

Contact support@riprush.com immediately with the order identifier. If payment has not triggered allocation, RipRush may be able to cancel the order. Allocation is designed to begin automatically after confirmed payment, so a cancellation window is not guaranteed.

After valid allocation, the sale is final because the purchased result has been determined and the physical cards have become yours. Choosing not to reveal, a change in preference, card-market movement, or receiving a result with lower value than hoped is not a basis for cancellation or refund.

RipRush will investigate duplicate charges, unauthorized transactions, payment captured without a valid allocation, unrecoverable allocation failures, materially incorrect product descriptions, and any refund required by law. We may request order, identity, payment, or device information reasonably needed to investigate.

Do not discard packaging. Photograph the package, label, packing materials, and cards, and contact support promptly after delivery or a missed delivery estimate. Carrier and insurer deadlines may apply. Shipping claims are evaluated under the Shipping and Insurance Policy and may result in replacement, recovery, repair where appropriate, or payment of an approved insured claim rather than a purchase refund.

Approved refunds are returned through Stripe to the original payment method unless law requires another method. RipRush initiates the refund promptly after approval, but your bank or card issuer controls when the credit appears. We will provide confirmation to your account email.

Contact RipRush before filing a chargeback so we can investigate. Fraudulent or abusive disputes may lead to account restrictions, but nothing in this policy limits lawful payment-dispute or consumer rights. Email support@riprush.com with your order identifier and a description of the issue.